TraceLab Support

How do I trace a shot?

Tap Import Video and choose a golf swing clip. Tap Start and drag the marker onto the ball at take-off, then Land and drag the marker to where the ball lands. Use Shape to curve the line, and Preview to watch it play back. Then export to save the traced video to your Photos.

How do I remove the watermark?

The watermark appears on free exports. Upgrade to TraceLab Pro (tap ••• → Upgrade to TraceLab Pro) to export without it.

How do I manage or cancel my subscription?

Open your device Settings → [your name] → Subscriptions, select TraceLab, and manage or cancel there. Subscriptions are billed through your Apple ID; deleting the app does not cancel a subscription.

I paid but Pro isn't active / I switched phones

Open the upgrade screen and tap Restore Purchases while signed in with the same Apple ID you used to buy. Your Pro access will be restored.

Where are my videos and scorecards stored?

Everything stays on your device — we never upload your content. Exported videos and scorecard images are saved to your Photos library.

How do I delete my data?

Delete individual items in the app, or remove all app data by deleting TraceLab from your device.

Still need help?

Email support@halesdigital.com.au with your question and the device you're using, and we'll get back to you.